I cannot sign in
- Check that you are using the same email address you registered or were invited with.
- Use Forgot password to request a reset.
- Complete email verification before returning to the app.
- Try the sign-in flow again in a current browser window.
A document is missing or still processing
- Confirm you opened the correct workspace.
- Refresh the workspace and check the document state again.
- Check that the file is within the documented type and size limits.
- Ask an admin whether document-level access is restricted.
An answer failed or does not use the expected source
- Retry once after checking the service status.
- Confirm the source is ready and accessible in the active workspace.
- Use an @ mention to select the exact document.
- Start a new chat if earlier conversation context is no longer relevant.
Check service availability
Visit Zylox service status for current availability. Published incidents and scheduled maintenance appear there when customer action or awareness is needed.
Contact support
Email hello@zylox.ai. Include your account email, workspace name, what you were trying to do, the approximate time, and the message shown on screen.
Do not email passwords, authentication codes, API keys, full documents, prompts, answers, or other confidential content. Support will ask for the minimum additional information through an approved path if it is needed.